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NO.1 Which of the following identify the purpose of business relationship management?
1.To establish and maintain a business relationship between service provider and customer
2.To identify customer needs and ensure that the service provider is able to meet
A. Both of the above
B. 1 only
C. Neither of the above
D. 2 only
Answer: A
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NO.2 Which one of the following contains information that is passed to service transition to enable
the implementation of a new service?
A. A service option
B. A service transition package (STP)
C. A service design package (SDP)
D. A service charter
Answer: C
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Exam Name: The Foundation Examination - ITIL®
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Last Update: 2016-11-28
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